Privacy Policy

1. Introduction

​(a) Website Owner. Ice Water Teas, LLC, a Tennessee limited liability company (“IWT”), is the owner of this website (the “Site"). IWT can be contacted by email or through the contact form on this Site. This online privacy notice discloses IWT information practices for this Site, including what type of personal identifiable information is requested in order to make a purchase, how the information is used, and with whom the information is shared. By using this Site, you represent that You are an adult of 18 or more years of age, have the legal capacity to enter a contract, and consent to the following privacy policy.

(b) Personal Information. As used in this Privacy Policy, “personal information” means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could be reasonably linked, directly or indirectly, to you. Personal Information does not include public information (for example, information from federal, state, or local government records and information that was lawfully made available to the general public), aggregated information (information relating to multiple individuals that has been combined and grouped together, resulting in a data set that is not reasonably capable of identifying any individual) or de-identified information (information that is not attributable to an identified or identifiable individual).

(c) Anonymous Site Visits. You may visit the IWT website without providing personal information such as your name or email address. However, our website, hosted by Wix, may automatically collect certain information about your visit, including pages viewed, referring websites, approximate geographic location, browser type and device information. This information is used to understand website traffic, identify trends and improve the website experience.
 
(d) Website Transactions. At times, IWT will need your personal information like your name, mailing address, email address, phone number and credit card details. IWT uses this information to respond to inquiries, communicate about coaching services and coordinate consultations and sessions. You may request that we stop contacting you at any time by emailing us or replying directly to our communications.


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 (a) Identifying Information. In order to make a purchase or set up a consultation, IWT will request a user to provide certain personal identifying information, which may include: you and your parent’s, guardian’s, or guarantor’s name, postal address, email address, telephone number, method of payment, and, if applicable, credit card number or payment information. IWT may request additional information.

 (b) Lost or Stolen Information. If a customer's credit card is lost or stolen, the customer should promptly notify IWT in order to enable IWT to cancel the lost or stolen information and to update its records with a changed credit card.
 
(c) Links to Other Websites. This Site may contain links to other websites. IWT is not responsible for the privacy practices or the content of those other Websites.

 (d) Information from Children. IWT does not collect or maintain information from users actually known to be under the age of 13, and no part of IWT Site structured to attract anyone under the age of 13.


 

(a) Uses Identified. IWT uses personal identifiable information to reply to inquiries, handle complaints, provide operational notices and in recordkeeping. Personal information collected by IWT is also used by IWT for:
statistical analysis of customer's behavior; 
for product development; 
for content improvement; 
Administering, operating and managing your relationship with IWT;
Understanding your needs and offering services to you;
Contacting and communicating with you
Operating, evaluating, and improving IWT’s business and its services; and
Other purposes permitted by applicable law.
 (b) Marketing Uses. IWT reserves the right to provide customer with information about IWT's Site, IWT’S products and services, and related information. The information you provide to the IWT Site may also be collected, used, analyzed and/or processed by IWT, or selected third parties on IWT’'s behalf, for marketing and other business purposes. 
 (c) Stored Information Uses. IWT stores and retains the information provided by customer. This information is used to enable IWT to recommend products, services, or special offers that would be of interest to a customer and to support current and future customer interaction with IWT.
 (d) Online Advertising. Some companies that help IWT deliver interactive online advertising, such as banner ads, may collect and use information about IWT's customers to help IWT better understand the types of advertising or promotions that are most appealing to IWT's customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

1. Disclosure of the Information.

 (a) Mergers and Acquisitions. Circumstances may arise where for business reasons, IWT decides to sell, buy, merge, or otherwise reorganize in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is IWT's practice to seek appropriate protection for information in these types of transactions.
 (c) Agents. IWT may employ or engage other companies and individuals to perform business functions on behalf of IWT. These persons are provided with personal identifying information required to perform their functions, but are prohibited from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments, and providing customer services.
 (e) Marketing Analysis by Third Parties. IWT reserves the right to disclose to third parties personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.
 (f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure under a judicial or other government subpoenas, warrants or orders.

1. Use of Computer Tracking Technologies. 

 (a) No Tracking of Personal Information. IWT Site not set up to track, collect or distribute personal information not entered by visitors. Through website access logs IWT does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.
 (b) Collection of Non-Identifiable Information. IWT may collect non-identifiable information from user visits to the Site in order to provide better customer service. Examples of such collecting include: traffic analysis, such as tracking of the domains from which users visit, or tracking numbers of visitors; measuring visitor activity on the Site; Site and system administration; user analysis; and business decision making. Such information is sometimes known as "clickstream data." IWT or its contractors may use this data to analyze trends and statistics.
 (c) Collection of Personal Information. IWT collects personal identifying information from customer during a transaction. IWT may extract some personally identifying information about that transaction in a non-identifiable format and combine it with other non-identifiable information, such as clickstream data. This information is used and analyzed only at an aggregate level (not at an individual level) to help IWT understand trends and patterns. This information is not reviewed at an individual level.

1. Information Security

 (a) No Liability for Acts of Third Parties. IWT will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, IWT shall not be liable for unauthorized disclosure of personal information due to no fault of IWT including, but not limited to, errors in transmission and unauthorized acts of IWT agents, contractors or third parties.

1. Use of Artificial Intelligence

1. IWT may use technologies, such as machine learning, artificial intelligence, and generative artificial intelligence, which enable computer systems to automate or perform tasks that have traditionally required human intelligence (“AI Systems”) to process personal information in connection with IWT’s business.

2.  Our use of AI Systems does not generally result in automated decisions; rather, AI Systems are used to assist and enhance activities as well as to automate repetitive tasks, generate outputs, and provide insights and analytics to support our work. For example:

   1. Search: To enhance our search capabilities. AI Systems are used to extract relevant information using specific questions, commands, and statements (“Prompts”) from our databases as well as other documents, data, and records.

   2. Summarize: To classify, summarize, and digest content. AI Systems are used to condense documents, information, and text into summaries.

   3. Analyze: To assist with research, analysis, and problem-solving. Through techniques like natural language processing, AI Systems interpret, evaluate, and draw conclusions from data.

   4. Generate Content: To assist with drafting and generating content based on inputs or Prompts. Content can be reviewed and amended by an individual for accuracy and completeness.

   5. Translate: To translate text between languages.

   6. Transcribe: To create a written transcription of spoken communication, for example meeting notes, interviews, and podcasts.

8. California Privacy Rights.
California's privacy laws require a company to provide notice to California users of their rights to receive information on to which entities their information was shared for marketing purposes. Beginning on January 1, 2005, California Civil Code Section 1798.83 permits customers of IWT who are California residents to request certain information regarding IWT’s disclosure of personal information for their direct marketing purposes. To do so, please send IWT a request via email or through the contact form on this Site. IWT will provide a list of the categories of personal information disclosed to third parties for third-party direct marketing purposes during the immediately preceding calendar year, along with the names and addresses of these third parties. This request may be made no more than once per calendar year. IWT reserves its right not to respond to requests submitted other than to the address specified in this paragraph.
 
8. Updates to this Privacy Policy

1. IWT may change this Privacy Policy from time-to-time. If IWT makes changes to this Privacy Policy, it will update the “effective date” and any changes to this Privacy Policy will become effective when posted online unless indicated otherwise. Your continued use of the Site or IWT’s services following the posting of any changes will mean that you accept those changes.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location.

What to include in the Privacy Policy